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frequently asked questions
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Do you have a physical store?No, I do not have a physical store. I operate exclusively online and as an exhibitor at conventions. The majority of my products can be purchased directly through the website. For those interested in seeing my work in person or purchasing at an event, please keep an eye on the 'Conventions' page for upcoming appearances and details :)
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Why are your products so expensive?I understand that my prices might be higher than what you’re used to, but there’s a reason behind it. All of my designs are lovingly hand-drawn by myself, not churned out by machines or stolen from other artists. I believe in quality over quantity, which is why my products are crafted in small batches - not mass-produced in unsustainable factories or questionable conditions. I’m committed to working with local Belgian partners and certified manufacturers who share my values of sustainability and fair labor practices. Every piece is made with care, ensuring that everyone involved in the process is fairly compensated for their hard work. So, while my prices might be higher, you’re not just buying a product - you’re supporting ethical craftsmanship, sustainable practices, and a business that believes in doing things the right way. I think that’s worth every penny, don’t you?
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Do you offer international shipping?I currently provide shipping to all countries within geographic Europe, with shipping fees and delivery times varying based on your location. If you're located outside of Europe and would like to make a purchase, you can do so through my Etsy store at https://www.etsy.com/shop/Darodaya.
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How long does it take to process an order?Orders are typically processed within 1-3 business days. Once your order is shipped, you will receive a confirmation email. Shipping times vary depending on your location, most orders get delivered within 10 days.
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Is it safe to shop on your website?Yes, my website uses SSL encryption to protect your personal and payment information. I also comply with all relevant data protection regulations.
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What payment methods do you accept?I accept all major debit and credit cards, as well as Klarna, Apple Pay, and Google Pay.
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Can I use multiple discount codes on one order?Unfortunately, only one discount code can be applied per order. Please select the code that provides the best value for you ^^
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Did you design all products yourself?Yes, nearly all products are digitally drawn by me. There are a few exceptions where I collaborate with (local) businesses and partners. When that’s the case, it will be noted in the product description.
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What is your return policy?We offer a 30-day return policy on all items. Items must be returned in their original condition. Please contact me through the form so we can work it out together :)
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